INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

SHOPPING INFORMATION

How can I be eligible for free shipping?

FREE Shipping is available if you're ordering eligible items for delivery within the U.A.E. Orders that include 200 AED qualify for FREE Shipping. Orders below 200 AED will be charged at 15 AED.

Do I need to show my ID when my order arrives?

Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Emirates ID.

How can I return an item?

We typically deliver in 3-5 working days. For rural areas, it might take a few more days.

What is your policy on returns?

We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process. Use our Returns Center to return your products in their original packaging, within 14 days of delivery. It's that simple!

My original order was AED 200 or more, so I qualified for free shipping. Do I still get free shipping if I return all or part of my order?

Yes, you will. We will not deduct shipping charges from your refund.

PAYMENT INFORMATION

How long will it take to process t
  • You can use all debit and credit card issued by U.A.E.
  • You can also use Tabby & Cashew for Installment Plans
If I opt for cash on delivery, what is the refund process?

All cash on delivery orders are refunded back into your bank account. We will be requiring your account details for this process.

If I pay for my order with a Credit or Debit Card, how long will it take to process my refund?

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 10 days for the refund transfer to be completed.

Will my cash on delivery fee be refunded when my products are returned?

Cash on delivery fee is a non refundable free that is collected by the courier companies for COD services.

If I pay for my order with Tabby or Cashew, how long will it take to process my refund?

Customers can cancel their order within 24 hours. Refunds are processed by Tabby or Cashew and depends on their policy.