FREQUENTLY ASKED QUESTIONS
SHOPPING INFORMATION
FREE Shipping is available if you're ordering eligible items for delivery within the U.A.E. Orders that include 200 AED qualify for FREE Shipping. Orders below 200 AED will be charged at 15 AED.
Yes, please keep your valid ID handy to show our delivery partner when they deliver your order. Accepted forms of ID include either your passport or Emirates ID.
We typically deliver in 3-5 working days. For rural areas, it might take a few more days.
We understand that you may occasionally wish to return your purchases. We'll be happy to help you with the process. Use our Returns Center to return your products in their original packaging, within 14 days of delivery. It's that simple!
Yes, you will. We will not deduct shipping charges from your refund.
PAYMENT INFORMATION
- You can use all debit and credit card issued by U.A.E.
- You can also use Tabby & Cashew for Installment Plans
All cash on delivery orders are refunded back into your bank account. We will be requiring your account details for this process.
Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 10 days for the refund transfer to be completed.
Cash on delivery fee is a non refundable free that is collected by the courier companies for COD services.
Customers can cancel their order within 24 hours. Refunds are processed by Tabby or Cashew and depends on their policy.
